Refund & Returns Policy

Last updated: 2026-10-25

At H.SHEIKH LONDON, we want you to be happy with your purchase. If you need to return an item or have an issue with your order, please follow the process below. Nothing in this policy affects your statutory consumer rights.

1. Returns

You have 14 days from the date your order is delivered to request a return. To be eligible for a standard return, the Hair Elixir must:

• Be unused and in its original condition
• Be returned in its original packaging
• Have the protective plastic seal/film completely intact and unopened
• Be suitable for resale

Important: Sealed Products

As the Hair Elixir is a personal hair care and styling product, once the protective seal/film has been opened, the product cannot be returned for a standard change-of-mind return. This does not affect your statutory rights.

If your product is faulty, defective, damaged, incorrect, or otherwise does not meet your legal consumer rights, please contact us so we can assess the issue.

2. How to Request a Return or Report an Issue

Before sending anything back, please complete our Customer Returns & Issues Form available on our website. Please provide the requested information, including:

• Your full name
• Order number
• Reason for your return or issue
• Details of the problem, where applicable
• Clear photographs and/or videos where appropriate

Please submit the form and wait for a response from our team before sending your item back. Our team will review your request and provide you with the relevant next steps.

If you are unable to complete the form or require further assistance, please contact us at:
Email: support@hsheikhlondon.co.uk

Please do not send a return to us without receiving instructions from our team first.

3. Return Postage

For standard change-of-mind returns, the customer is responsible for the cost of return postage. We recommend using a tracked delivery service and keeping your proof of postage.

H.SHEIKH LONDON cannot be held responsible for items that are lost or damaged while being returned to us.

Where an item is confirmed to be faulty, defective, damaged or incorrect, we will handle the matter in accordance with your statutory consumer rights.

4. Faulty, Damaged or Incorrect Products

If you believe your product is faulty, damaged or incorrect, please complete our Customer Returns & Issues Form first and wait for our team to respond.

Please provide your order number and clear details of the issue, along with photographs or videos where appropriate.

We will review the issue and provide the appropriate next steps and remedy in accordance with applicable UK consumer law.

5. Exchanges

We do not offer exchanges for standard change-of-mind returns.

Where a product is confirmed to have a manufacturing fault or other qualifying issue, we may offer a replacement or another appropriate remedy in accordance with your statutory rights.

6. Refunds

Once your returned item has been received and assessed, we will confirm whether your refund has been approved. Approved refunds may take 10–15 business days to process. Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds will normally be made to the original payment method used for the purchase.

For standard change-of-mind returns, the original delivery charge will not be refunded unless we are legally required to do so.

7. Items That Cannot Be Returned

A product may not be eligible for a standard change-of-mind return if:

• The protective seal/film has been opened
• The product has been used
• The product has been damaged through misuse
• The product is not returned in its original condition or packaging

These exclusions do not affect your statutory consumer rights where a product is faulty, defective, damaged, incorrect or otherwise does not meet the requirements of UK consumer law.

8. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. If your order has already been processed or dispatched, cancellation may no longer be possible and you may need to follow our returns process instead.

Nothing in this section affects any statutory cancellation rights you may have under UK consumer law.

9. Contact Us

H.SHEIKH LONDON
Email: support@hsheikhlondon.co.uk
Website: https://hsheikhlondon.co.uk

For returns, refunds or product issues, please use our Customer Returns & Issues Form first and wait for our team to respond. If you require further assistance, please email us using the contact details above.

Start A Return